Refund Policy
Last updated: January 2025
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all purchases. If you're not completely satisfied with your Purrfect Paws massager, you can return it for a full refund.
Eligibility for Refunds
- Request must be made within 30 days of delivery
- Product must be in original condition (minor use for testing is acceptable)
- Original packaging is preferred but not required
How to Request a Refund
- Contact us with your order number
- Briefly explain the reason for your return
- We'll provide return shipping instructions within 24 hours
- Ship the product back to us
- Receive your refund within 5-7 business days of us receiving the item
Refund Method
Refunds are issued to the original payment method used for the purchase (PayPal, credit card, etc.).
Damaged or Defective Items
If your item arrived damaged or defective, contact us immediately. We'll send a replacement at no cost or provide a full refund — your choice.
Late or Missing Refunds
If you haven't received your refund after 7 business days, please check with your bank or PayPal first, then contact us and we'll investigate.
Questions?
Contact our support team — we're happy to help!